DreamConnect 3 FAQ

Keeping you in touch

DreamSpring now provides a support forum for all our customers. The forum should be the first place you look for answers to any questions you may have that are not covered by the FAQ's.

How do I purchase DreamConnect 3?

Go to the Purchase DreamConnect 3 section of the website. There are detailed step-by-step instructions to guide you in purchasing DreamConnect 3.

Can I try the product before I buy?

Yes, there is a trial version of DreamConnect 3 available for download on the website.

The installation key details don't work. What should I do?

Check that you have entered the details correctly. For example, spaces inappropriately inserted, hyphen (-) versus underscore (_) or numeral 0 versus letter o. If the installation key details still don't work, please email us and we'll get back to you quickly.

How do I import my contact database?

DreamConnect 3 uses your existing Contacts database. There is no need to reenter or import your contacts. Any changes you make in your standard Contacts application will be shown in DreamConnect 3.

Why can't I edit or unfile categories?

These are default categories that come with the application and can't be changed.

What do I do if I find a bug/problem in DreamConnect 3?

You should create a forum post containing a detailed description of the problem including any error messages and we'll investigate it.

How big is DreamConnect 3?

DreamConnect 3 is designed to take the minimum space on your machine saving you memory. The installation file is currently 968KB.

Can DreamConnect 3 sync with my Outlook contacts?

DreamConnect 3 uses your existing Contacts database. So long as your contacts are synced with Outlook, DreamConnect 3 will also work with Outlook. However, since the original Contacts database does not have Categories, DreamConnect 3's Categories can not be synced. We will work on this issue later.

Why doesn't Outlook import categories from my DreamConnect 3 exported vCard file?

Unfortunately, most vendors don't take interoperability very seriously. Neither Palm nor Microsoft applications support vCard very well (no categories, only one set of address details for home and work, only one note), and attempt to compensate with all sorts of proprietary import/export/sync methods. Apart from the very expensive option of writing specific conversion utilities for each application, there's not much we can do at this point.

For more assistance please contact us, or view more of DreamConnect 3.