DreamScribe Hints & Tips

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How do I purchase DreamScribe?

Go to the Purchase DreamScribe section of the website. There are detailed step-by-step instructions to guide you in purchasing DreamScribe.

What kind of payment do you accept?

We only accept credit card payments from Mastercard, Visa and Bankcard.

In what currency will my credit card be charged?

The price of DreamConnect is listed in US dollars. However, you will be charged for the equivalent of that in Australian dollars, based on the exchange rate on the day of purchase.

Can I try the product before I buy?

Yes, there is a trial version of DreamScribe available for download on the website.

I've tried DreamScribe and want to purchase it. What do I do now?

Go through the normal process on the website to purchase the product. When your purchase is confirmed, an installation key will be issued to you. You can choose to download the product again, or simply enter the installation key details into the trial version. Once the details are entered, the trial version will be converted into a working version with all restrictions removed.

The installation key details don't work. What should I do?

Check that you have entered the details correctly. For example, spaces inappropriately inserted, hypen (-) versus underscore (_) or numeral 0 versus letter o. Make sure that the IMEI you entered was the IMEI of your phone (see below). If the installation key details still don't work, fill in our support/enquiries form and we'll get back to you quickly.

How do I find my IMEI code?

When you start the trial version of DreamScribe on your phone you will see a registration screen. Scroll to the bottom of that and you will see your IMEI code.

Another method is to enter *#06# from the Phone screen. This will display your IMEI code, although it refers to it as a "Serial no." on screen.

Why won't DreamScribe work on my second phone?

DreamScribe uses the combination of your name, the phone's IMEI code, and an installation key to unlock the software. It does this unlocking every time it starts up.

The installation key is created from the name and IMEI code that you gave when you purchased DreamScribe. If the phone changes then the IMEI code will change and DreamScribe won't unlock any more.

If you have replaced your phone and need your copy of DreamScribe to run on your new device, then fill in our support/enquiries form, quoting your previous details (including previous IMEI) and contact details for the retailer you returned your phone to, and we'll get back to you quickly.

If you have bought a second phone and would like DreamScribe installed on that as well, then you can purchase another copy.

How do I access DreamScribe from the phone's menu?

When you run DreamScribe, it captures the Menu key. You then have quick access to DreamScribe by pressing the Menu key once or twice, as shown in the diagram below.

Why doesn't the menu key take me to DreamScribe?

If you are running a "Today View" application that also captures the Menu key, you may find that you can't switch to DreamScribe using the Menu key anymore.

Try programming DreamScribe into one of the "Today View" application's shortcuts, so that you can still access it quickly, while also benefiting from the added views of your data.

How can I stop DreamScribe capturing the Menu key?

From the Records List choose Options > Settings. Scroll down to the bottom of the settings list and change Capture Menu key from Enabled to Disabled.

How do I edit activities in the type lists?

The activities' type lists come with a set of default types. You will notice that as soon as you start using them they change in order, since they are shown in order of popularity.

If you want to add your own types, scroll down to the bottom of the type list you want to add a type to and choose New type...

The type lists are limited in size, so when you add a new type it may replace the least popular type.

What do I do if I find a bug/problem in DreamScribe?

You can fill in the support/enquiries form with the details and we'll investigate it.

Is there a way to enter dates and times using only the joystick?

No. Dates and times have to be entered using the keypad. However, there are plans to add date and time popups to the application. See information on upgrades.

How big is DreamScribe?

DreamScribe is designed to take the minimum space on your machine. The installation file is currently 53KB, including built-in help. When it is installed, it takes less than 100KB.

For more assistance, go to the DreamScribe Support page, or view more of DreamScribe.